Privacy Policy

Last updated: July 2026

Who We Are

Personal Injury Claims Scotland ("we", "us") is an introducer service. We are not a law firm. Our role is to receive enquiries and refer them to our partner firm of regulated Scottish solicitors.

What Data We Collect

When you submit a claim check form, we collect:

Full name, email address, phone number, and postcode
Details of your accident, injuries, and claim type
How you heard about us (if provided)
GDPR consent record
Technical data: IP address (for Cloudflare Turnstile security check)

How We Use Your Data

We use your data to:

Pass your enquiry to our partner solicitors for assessment
Send you a confirmation email acknowledging receipt of your enquiry
Comply with legal obligations

Legal Basis for Processing

We process your data on the basis of your consent, given when you check the GDPR consent box on the form. You may withdraw consent at any time by contacting us.

Who We Share Your Data With

We share your data with:

Our partner solicitors — for the purpose of assessing and progressing your claim
Airtable — our data management platform (data stored in the USA with EU-US Data Privacy Framework protections)
Brevo — for sending confirmation emails (France, EU)
Cloudflare — for website infrastructure and Turnstile spam protection

We do not sell your personal data to third parties.

How Long We Keep Your Data

We retain your data for as long as necessary to fulfil the purposes above, or for up to 6 years in accordance with legal limitation period considerations.

Your Rights

Under UK GDPR, you have the right to:

Access the data we hold about you
Correct inaccurate data
Request deletion of your data
Withdraw consent at any time
Complain to the Information Commissioner's Office (ICO)

Cookies

We use cookies for analytics purposes (Google Analytics via Google Tag Manager). These are only loaded with your consent. See our Cookie Policy.

Contact

For data-related requests: hello@personalinjuryclaimsscotland.co.uk