Complaints Procedure

How to Complain

We take complaints seriously. If you are unhappy with any aspect of our service, please contact us in the first instance:

Email: hello@personalinjuryclaimsscotland.co.uk

Please include:

Your full name and contact details
A description of the issue
What resolution you are seeking

Our Response

We will acknowledge your complaint within 5 working days and aim to provide a full response within 20 working days.

Complaints About Our Partner Solicitors

If your complaint relates to the conduct of our partner solicitors (rather than our introducer service), you should raise it directly with the solicitor firm in the first instance.

Solicitors in Scotland are regulated by the Law Society of Scotland. If you remain dissatisfied, you may be able to complain to the Scottish Legal Complaints Commission (SLCC):

Scottish Legal Complaints Commission
The Stamp Office
10-14 Waterloo Place
Edinburgh EH1 3EG
www.scottishlegalcomplaints.org.uk

Our Role as Introducer

As an introducer, Personal Injury Claims Scotland passes enquiries to regulated solicitors. We are not responsible for the legal services provided by those solicitors once the introduction has been made.